Draft for review. This text will be finalised and approved before AJA LIVE launches. Items in square brackets are still to be confirmed.
This Privacy Policy explains how AJA LIVE (“AJA LIVE”, “we”, “us”) handles personal information when you use the AJA LIVE mobile app and the website at ajalive.com (together, the “Service”).
AJA LIVE is operated by [Company legal name], [registered address]. If you have a question about this policy, write to support@ajalive.com.
Information we collect
Information you give us
- Account details: your email address, or the basic profile Google or Facebook shares when you choose to sign in with them (such as your name, email address and an account identifier).
- Profile: your nickname, date of birth, gender, country and the photos you add, plus optional details you choose to fill in, such as occupation, height, weight range and personality tags. Your date of birth is used to confirm you are at least 18.
- Content you create: messages you send, comments in live rooms, and anything you share while live.
- Support messages: what you tell us when you contact support or send a report.
Information collected automatically
- Device information: device model, operating system, app version, a device identifier and push notification token. We use this to keep your account secure, to manage the devices you are signed in on and to send notifications.
- Approximate location: we use your IP address, and your device location if you allow it, to work out your country. We use the country for regional features and to keep regional rules.
- Usage and diagnostics: information about how the app performs, including crash reports, so we can fix problems.
Information from others
- Google and Facebook: if you sign in with them, they share the details described above.
- Other users: for example, when someone reports content or behaviour that involves you.
How we use your information
We use personal information to:
- create and run your account, and show your profile to other users;
- provide live video, audio rooms, messages, rankings and the other features of the Service;
- keep the Service safe: check age, review reports, prevent abuse and enforce our Community Guidelines and Terms of Use;
- send you service messages and notifications you can control;
- understand how the Service is used and improve it;
- meet our legal obligations.
Live content and moderation
Live rooms are seen by the people in them in real time. To protect the community, our moderation team may review reported content, and we may take still images from live video rooms to check for content that breaks our rules. Evidence attached to reports is kept for a limited time, currently [retention period to confirm, for example 30 days], unless it is needed for longer to deal with a serious issue.
How we share information
We do not sell your personal information. We share it only as follows:
- With other users: your public profile, your live rooms and the content you choose to share are visible to others.
- With service providers who help us run the Service, under contracts that limit how they may use the data. These include cloud hosting and storage providers (including Cloudflare for file storage), Google Firebase (sign-in, notifications and crash reports), Meta (Facebook sign-in), a real-time audio and video provider, and an email delivery provider. [Final list of providers to confirm before launch.]
- For legal reasons: when the law requires it, or to protect the safety of our users and the public.
- In a business change: if AJA LIVE is involved in a merger or acquisition, under the same protections described here.
How long we keep information
We keep your information for as long as your account is active. When you delete your account, it is marked for deletion straight away and permanently deleted 24 hours later, together with your profile and photos. We may keep limited records for longer where the law requires it or to keep the community safe, for example records of reports and bans. [Specific retention periods to confirm.]
Your choices and rights
- Access and correct: you can see and edit most of your information in the app.
- Delete: you can delete your account at any time from Settings. See Delete account for every option.
- Permissions: you can change camera, microphone, location and notification permissions in your phone settings.
- Other requests: depending on where you live, you may have further rights, such as asking for a copy of your data or objecting to some uses. Write to support@ajalive.com and we will respond as the law requires.
Age requirement
AJA LIVE is for adults. You must be at least 18 to use the Service. If we learn that an account belongs to someone under 18, we remove it. See our Child Safety Standards.
Security
We use technical and organisational measures to protect your information, such as encrypted connections and access controls. No service can be completely secure, so please keep your sign-in details private.
International transfers
Our providers may process information in countries other than your own. Where this happens, we take steps to protect it as this policy describes.
This website
The ajalive.com website uses analytics cookies only if you accept them. See our Cookie Policy.
Changes to this policy
We may update this policy as the Service changes. We will show the date of the latest version at the top of this page and, for important changes, tell you in the app.
Contact
Questions or requests: support@ajalive.com.