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Account deletion

Delete your AJA LIVE account.

You can delete your account and the data that comes with it at any time. Here is how it works, step by step.

Fastest

In the app

  1. 1 Open AJA LIVE and sign in.
  2. 2 Tap Me at the bottom right.
  3. 3 Open Settings.
  4. 4 Tap Delete account and confirm.

The path is: Me, then Settings, then Delete account.

No access to the app?

By email

Write to us from the email address linked to your AJA LIVE account with the subject Delete my account. Include your AJA LIVE ID if you know it.

We will check that the request comes from the account owner, delete the account, and confirm by email when it is done.

Email a deletion request

What happens next

  1. You ask

    Your account is marked for deletion and you are signed out on every device.

  2. 24 hours to change your mind

    Changed your mind? Sign in again within 24 hours and the deletion is cancelled.

  3. Deleted for good

    After 24 hours your account, profile and photos are permanently deleted. This cannot be undone.

What is deleted

  • Your account and sign-in details
  • Your profile: nickname, date of birth, gender, country and other details
  • Your photos and other files you uploaded
  • Your list of signed-in devices

What may be kept

We may keep limited information when the law requires it or to keep the community safe, for example records of reports and bans. The Privacy Policy explains what is kept and for how long.

Signed in with Google or Facebook?

Deleting your AJA LIVE account also deletes the information AJA LIVE received from Google or Facebook when you signed in, such as your name and email address. You can also remove AJA LIVE from the connected apps in your Google or Facebook account settings at any time.